--- title: "Ajax Managed IT Company: MDR Plans and Support | shawcsIT" description: "Managed IT for Ajax clinics, insurance and accounting offices and manufacturers: 24/7 MDR security and on-site support. Call 905-430-0131 or request a quote." url: https://shawcsit.com/services/managed-it-services/ajax last_updated: 2026-11-07 --- Breadcrumb: Home > Services > Managed IT Services > Ajax Durham Region • Managed IT # Managed IT Company - Ajax Managed IT for Ajax clinics, insurance and accounting offices, and aerospace and automotive manufacturers that need systems monitored, patched and protected around the clock. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Ajax) [Call 905-430-0131](tel:+19054300131) Logistics may be the fastest-growing sector in Ajax, but the Town of Ajax also points to a growing group of insurance, accounting, legal and technology offices, ten walk-in clinics and medical centres, and a manufacturing base with roots in aerospace, automotive and automation. Every one of those businesses holds information that would be costly to lose or expose. A managed IT partnership with shawcsIT replaces one-off fixes with steady oversight: 24/7 monitoring, managed detection and response, backups stored in Canada and a team you can reach on the Durham Region line. We have supported businesses since 1983, our typical clients have 5 to 100 employees, and our assessment starts by learning how your business actually runs before recommending a plan or any add-ons. ## Clinics, Client Files and Precision Manufacturing Healthcare is one of the Town's fastest-growing sectors. Ajax is home to the recently expanded Lakeridge Health Ajax Pickering Hospital, long-term care residences and ten walk-in clinics and medical centres. Clinics and other practices that act as health information custodians fall under PHIPA, so access controls, encrypted backups and good records matter as much as uptime. The Town also describes a strong business services sector, with a growing number of insurance, finance and accounting, technology and legal businesses. Those offices exchange client records by email all day, which puts email security and Microsoft 365 protection near the top of the list. Advanced manufacturing has historically been Ajax's strongest sector, with clusters in aerospace, automotive, automation and innovative technologies, and about 3,500 jobs, the largest workforce outside retail according to the Town. Production depends on engineering workstations, file servers and networked equipment staying available. Hospitality matters too: downtown Pat Bayly Square, Casino Ajax, Ajax Downs, the waterfront trail, several hotels and more than 250 restaurants all rely on payment systems and guest Wi-Fi. ## Ajax Businesses and the Four MDR Plans Start where your risk is today and move up when it changes. These pairings are guidance, not rules. ### Endpoint MDR A small insurance brokerage or bookkeeping office with a few desktops and one server is often well served here. Endpoint MDR covers 24/7 monitoring, after-hours patching, secure remote support, encrypted and monitored server backups on Canadian infrastructure, and endpoint detection and response that isolates a compromised machine automatically while the SOC hunts for threats. ### Core MDR When client records move through Outlook, OneDrive and Teams, Core is worth a look. It brings managed detection and response to Microsoft 365 or Google Workspace, analyses email for threats, monitors for external threats and gives continuous vulnerability visibility. Pair it with the Microsoft 365 backup add-on, stored in Canada, to protect mailboxes and shared files. ### Complete MDR Clinics handling PHIPA-covered health information and manufacturers with cyber insurance obligations often consider Complete. It adds 24/7 network device monitoring, roaming DNS protection, network and cloud app detection, dark web monitoring, advanced reporting and priority support with guaranteed emergency response times, which helps when a down system leaves patients or production waiting. ### Elite MDR Multi-site operations, or a manufacturer whose engineers cannot wait on a slow fix, may prefer Elite. Unlimited labour covers day-to-day IT operations (one-time special projects excluded), on-site visits are unlimited, and priority care with guaranteed emergency response times sits on top of our broadest MDR coverage across endpoints, networks, cloud and users. [Compare every feature of the four MDR plans](https://shawcsit.com/services/managed-it-services#mdr-plans) ## Remote and On-Site Support in Ajax Your staff reach us on the Durham Region line, 905-430-0131, or through the client portal, Monday to Friday from 9 AM to 5 PM Eastern. Remote support handles most requests and most routine issues are resolved within 2 to 4 hours, while monitoring and threat isolation run 24/7. Complete and Elite clients also get priority response with guaranteed SLAs. When hardware, cabling or a server needs a person in the room, a technician visits your Ajax location. Elite MDR includes unlimited on-site support; Endpoint, Core and Complete clients are billed per on-site instance or can draw on prepaid block hours. ## How a Ajax business gets a managed IT quote 1. Step 1 ### Request a quote Send the quote form or call 905-430-0131. Tell us roughly how many people and devices you have, and what is getting in the way today. 2. Step 2 ### Assessment We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works. 3. Step 3 ### Recommendation You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later. 4. Step 4 ### Onboarding We deploy monitoring agents, configure security tools, document your environment and set up your support procedures. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Ajax) Frequently Asked Questions ## Managed IT questions from Ajax businesses ### We run a medical clinic in Ajax. How does managed IT help with PHIPA? PHIPA expects health information custodians to take reasonable steps to protect personal health information. A managed plan supports that with patched and monitored workstations, managed endpoint detection and response, encrypted backups stored in Canada and documentation of your environment. Complete MDR adds dark web monitoring and advanced reporting. We are your IT provider, not your legal adviser, so we work alongside your privacy lead on policy questions. ### Our insurance brokerage keeps receiving phishing emails. What would change on Core MDR? Core MDR adds email threat analysis and extends managed detection and response to Microsoft 365 or Google Workspace, so suspicious messages and unusual activity in your cloud accounts are reviewed by a security operations team instead of being left to each employee. External threat monitoring watches for risks aimed at your business, and the password management add-on helps stop reused passwords from becoming the weak link. ### We manufacture parts in Ajax. Can maintenance happen without stopping production? Every plan includes after-hours maintenance, so patches and updates can be scheduled outside your production hours. During the assessment we identify which machines support equipment or engineering work so they are handled with care. Windows is our main platform, and we also support Linux servers and Linux and Mac workstations on supported versions, which helps in mixed engineering environments. ### Can you look after the office network and guest Wi-Fi at our Ajax hotel or restaurant? Yes. Complete and Elite MDR monitor firewalls, switches and other network devices 24/7 and include roaming DNS protection, while Endpoint and Core clients can add DNS filtering. Problems are diagnosed remotely first, and if equipment has to be swapped a technician comes to your location, billed per instance unless you are on Elite MDR or using block hours. ### What information do you need before quoting managed IT for our Ajax office? A rough count of staff, computers and servers, the cloud services you use, the network equipment at each location, and any requirements from regulators, clients or your cyber insurer. Those details shape the plan we recommend and the add-ons that make sense, so the price reflects your environment rather than a generic package. Request a quote and we will arrange the assessment. ## More for Ajax businesses - [Ajax IT company: IT support and services](https://shawcsit.com/service-areas/durham-region/ajax) - [Managed IT Services: the four MDR plans](https://shawcsit.com/services/managed-it-services) - [Cybersecurity services in Peterborough & Durham Region](https://shawcsit.com/services/cybersecurity) - [Cloud backup with Canadian data storage](https://shawcsit.com/services/cloud-solutions-backup) - [Microsoft 365 services](https://shawcsit.com/services/microsoft-365) - [IT services across Durham Region](https://shawcsit.com/service-areas/durham-region) ## Managed IT in nearby communities - [Managed IT Company - Pickering](https://shawcsit.com/services/managed-it-services/pickering) - [Managed IT Company - Whitby](https://shawcsit.com/services/managed-it-services/whitby) - [Managed IT Company - Oshawa](https://shawcsit.com/services/managed-it-services/oshawa) ## Request a managed IT quote for your Ajax business Quotes are based on your people, devices and the plan that fits. Send the form or call 905-430-0131, Monday to Friday, 9 AM to 5 PM Eastern. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Ajax) [Call 905-430-0131](tel:+19054300131) --- Source page: https://shawcsit.com/services/managed-it-services/ajax Shaw Computer Systems Inc. (shawcsIT), 236 King Street, Peterborough, ON K9J 7L8. Phone 705-742-2204 (Peterborough), 905-430-0131 (Whitby). Email info@shawcsit.com. Guide to this site for AI agents: https://shawcsit.com/llms.txt