--- title: "Managed IT Services Peterborough: Downtown Managed IT Firm" description: "Managed IT for Peterborough businesses from our King Street office: 24/7 monitoring, MDR security and on-site support. Call 705-742-2204 to request a quote." url: https://shawcsit.com/services/managed-it-services/peterborough last_updated: 2026-11-07 --- Breadcrumb: Home > Services > Managed IT Services > Peterborough Peterborough & Kawarthas • Managed IT # Managed IT Company - Peterborough Managed IT from our downtown King Street office for Peterborough manufacturers, clinics, professional firms and the suppliers behind the city's aerospace, defence and nuclear sectors. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Peterborough) [Call 705-742-2204](tel:+17057422204) Your managed IT provider should be close enough to walk into. Shaw Computer Systems Inc. has supported businesses since 1983, and since 2019 our office has been at 236 King Street in downtown Peterborough. This is the city our team works from every day. A managed IT partnership is different from calling someone when a laptop breaks. We take ongoing responsibility for your servers, workstations, Microsoft 365 tenant and security tools, watch them around the clock, patch them after hours and report back through a client portal. You choose one of four MDR plans, and the plan sets how far that responsibility reaches, from endpoint protection up to unlimited labour and on-site visits. Our plans are built for organizations of 5 to 100 employees, whether you have no IT staff at all or an in-house person who would like a second team behind them. ## What Peterborough's sector mix means for your network The City of Peterborough describes its economy as driven by defence, nuclear, advanced manufacturing, cleantech, education and healthcare. It names BWXT and Westinghouse in nuclear component manufacturing, Rolls Royce, Woodward and ACF Associates in defence, and more than 20 aviation and aerospace businesses at Peterborough Regional Airport. Many smaller local firms sit somewhere in those supply chains. If you supply larger contractors, you may be asked to show how you protect drawings, email and remote access, and documented patching, endpoint detection and log retention stop being optional extras. Health care is the other anchor. Peterborough Regional Health Centre delivers acute care to more than 300,000 people in the city and surrounding communities, and the clinics, pharmacies and home care providers around it often hold personal health information covered by PHIPA. Trent University, Fleming College and Seneca's School of Aviation add research offices, student services and training firms, and the City is developing the Cleantech Commons research and innovation park with Trent. Downtown, the Peterborough DBIA reports a shift toward smaller footprints, shared offices and hybrid workspaces, and in 2025 it began a one-year pilot merger with the East Village BIA, joining businesses on both sides of the Otonabee River. Hybrid work means laptops leaving the office, home networks you do not control and files that belong in Microsoft 365 rather than on one desktop. That is where managed EDR, roaming DNS protection and Canadian-hosted Microsoft 365 backup earn their place. ## Matching an MDR plan to a Peterborough business Every plan includes 24/7 monitoring, managed endpoint detection and response, and Canadian cloud backup for servers. The differences are in how far protection extends and how much hands-on work is included. ### Endpoint MDR Often a good starting point for a small downtown office, a retail shop or a trades company with a handful of workstations and one server. You get round-the-clock monitoring, after-hours patching, automated threat isolation, SOC threat hunting and monitored server backups with full image and file-level restores, plus a client portal for tickets and updates. ### Core MDR Worth considering once your team works mainly in Microsoft 365 or Google Workspace, as many accounting, law and consulting offices do. Core adds MDR for those cloud platforms, email threat analysis to catch phishing and invoice fraud, external threat monitoring and continuous vulnerability visibility, so a compromised mailbox is spotted quickly. ### Complete MDR Suited to suppliers in the aerospace, defence and nuclear chains, and to health care providers handling PHIPA records. Complete adds 24/7 monitoring of firewalls, switches and other network devices, managed EDR with network and cloud app detection, roaming DNS protection, dark web monitoring, advanced reporting you can hand to a customer or insurer, and priority support with guaranteed emergency response times. ### Elite MDR For a Peterborough manufacturer or multi-department organization that wants IT fully handled. Elite covers unlimited day-to-day IT labour (one-time special projects excluded) and unlimited on-site support, along with priority care, guaranteed emergency response times and the broadest MDR coverage across endpoints, networks, cloud and users. [Compare every feature of the four MDR plans](https://shawcsit.com/services/managed-it-services#mdr-plans) ## Remote first, with King Street close by Support for Peterborough clients starts remotely: call 705-742-2204 or open a ticket in the client portal, and a technician connects securely to the affected device. Most routine issues are resolved within 2 to 4 hours, and Complete and Elite clients receive priority response backed by guaranteed SLAs. When a problem needs hands on hardware, a technician comes to your site from our downtown office. On-site support is unlimited on Elite MDR. On Endpoint, Core and Complete, each visit is billed per instance, or you can draw on prepaid block hours. Our team is available Monday to Friday, 9 AM to 5 PM Eastern, while monitoring and threat response run 24/7. ## How a Peterborough business gets a managed IT quote 1. Step 1 ### Request a quote Send the quote form or call 705-742-2204. Tell us roughly how many people and devices you have, and what is getting in the way today. 2. Step 2 ### Assessment We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works. 3. Step 3 ### Recommendation You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later. 4. Step 4 ### Onboarding We deploy monitoring agents, configure security tools, document your environment and set up your support procedures. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Peterborough) Frequently Asked Questions ## Managed IT questions from Peterborough businesses ### We supply parts to larger manufacturers in Peterborough. Can you help us answer their security questionnaires? Yes. Supplier questionnaires usually ask about multi-factor authentication, endpoint protection, patching, backups and logging. Our MDR plans cover most of these and produce evidence you can point to: patch history, EDR reports, backup verification and secure log retention. Complete MDR adds advanced reporting and network monitoring. We can go through a questionnaire with you during the assessment and show which answers your current setup supports. ### Our Peterborough clinic stores patient records. What does PHIPA mean for our IT? As a health information custodian you need reasonable safeguards for personal health information. In practice that means controlled access, encryption, monitored endpoints, tested backups and a clear incident record. Backup data on our plans stays on servers in Canada, and EDR, email threat analysis and log retention help you detect and document incidents. Complete MDR is often worth considering for clinics because of its added detection and reporting. ### Can we visit your office or take staff training in person? Yes. Our office is at 236 King Street in downtown Peterborough, open Monday to Friday, 9 AM to 5 PM Eastern. We moved there in 2019, and the company itself dates back to 1983. Our software learning program offers instructor-led Microsoft 365 training in person in Peterborough or online, useful when a rollout brings Teams or SharePoint to your staff. ### We already have an IT person on staff. Is managed IT still useful? Often, yes. With co-managed IT we work alongside your in-house person or team. They keep the projects and relationships they know well, while we provide 24/7 monitoring, SOC threat hunting, after-hours patching and cover when they are on vacation or away. This arrangement suits Peterborough organizations that have outgrown a single administrator but do not need a full IT department. ### How do you work out a quote for a Peterborough business? We start with an assessment of your hardware, software, network, security and goals, then recommend the plan and add-ons that fit. The quote reflects how many users and devices you have, whether you run servers or network equipment we would monitor, which cloud platforms you use, and any compliance or cyber insurance requirements. There is no long-term lock-in, and you can begin with Endpoint MDR and move up later. ## More for Peterborough businesses - [Peterborough IT company: IT support and services](https://shawcsit.com/service-areas/peterborough-kawarthas/peterborough) - [Managed IT Services: the four MDR plans](https://shawcsit.com/services/managed-it-services) - [Cybersecurity services in Peterborough & Durham Region](https://shawcsit.com/services/cybersecurity) - [Cloud backup with Canadian data storage](https://shawcsit.com/services/cloud-solutions-backup) - [Microsoft 365 services](https://shawcsit.com/services/microsoft-365) - [IT services across Peterborough & Kawarthas](https://shawcsit.com/service-areas/peterborough-kawarthas) ## Managed IT in nearby communities - [Managed IT Company - Lakefield](https://shawcsit.com/services/managed-it-services/lakefield) - [Managed IT Company - Norwood](https://shawcsit.com/services/managed-it-services/norwood) - [Managed IT Company - Lindsay](https://shawcsit.com/services/managed-it-services/kawartha-lakes) - [Managed IT Company - Port Hope](https://shawcsit.com/services/managed-it-services/port-hope) ## Request a managed IT quote for your Peterborough business Quotes are based on your people, devices and the plan that fits. Send the form or call 705-742-2204, Monday to Friday, 9 AM to 5 PM Eastern. [Request a Quote](https://shawcsit.com/contact?help=Managed%20IT%20Services"e=Peterborough) [Call 705-742-2204](tel:+17057422204) --- Source page: https://shawcsit.com/services/managed-it-services/peterborough Shaw Computer Systems Inc. (shawcsIT), 236 King Street, Peterborough, ON K9J 7L8. Phone 705-742-2204 (Peterborough), 905-430-0131 (Whitby). Email info@shawcsit.com. Guide to this site for AI agents: https://shawcsit.com/llms.txt