I split my week between Fenelon Falls and an office in Durham. Can my IT follow me?

Yes. MyRemoteIT secure remote access is available as an add-on, Microsoft 365 keeps mail and files in sync across your devices, and managed EDR protects your computers wherever they connect. Complete and Elite add roaming DNS protection, which filters harmful sites even off your office network. During onboarding we document both locations so support knows how you work.

Does a health practice in Fenelon Falls need a particular plan?

Health information custodians in Ontario have PHIPA obligations on top of PIPEDA. No plan makes you compliant on its own, but Complete MDR is often worth considering for a practice because it adds network monitoring, dark web monitoring, advanced reporting and guaranteed emergency response times. We review your systems during the assessment and recommend controls that support your obligations.

We are planning a storefront renovation downtown. When should we bring in an IT provider?

Before the walls close up. The City has published façade design guidelines for downtown Fenelon Falls and promotes downtown revitalization, and a renovation is the easiest time to plan network cabling, Wi-Fi placement and where equipment will sit. Our IT consulting service can review your plans and recommend a layout that your managed plan can then monitor and protect.

What goes into the price of a managed plan?

Your quote depends on the size and shape of your setup: workstations, any servers, network devices, cloud services, the on-site support you expect and the add-ons you want. We gather that during an assessment of your hardware, software, network, security and goals, then recommend a plan and quote it. There is no long-term lock-in. Call 705-742-2204 or request a quote to get started.

Peterborough & Kawarthas • Managed IT

Managed IT Company - Fenelon Falls

Managed IT for the Fenelon Falls offices, trades and downtown shops that serve residents, seasonal property owners and visitors twelve months a year.

Request a Quote Call 705-742-2204

Fenelon Falls is small (Parks Canada puts the population at about 1,600), yet the City of Kawartha Lakes notes that it serves residents, seasonal property owners and visitors throughout the year. That makes for businesses with a wide reach and a short staff list: an office of four handling clients across the lakes, a contractor scheduling work at properties whose owners live elsewhere, a shop that does steady trade in February as well as August.

For businesses like these, managed IT replaces the habit of calling someone when it breaks with ongoing care. shawcsIT has worked with Ontario businesses since 1983 and supports Fenelon Falls from downtown Peterborough. Here is how the plans fit, what support looks like, and how a quote comes together.

Beside the falls: the business picture in the Jewel of the Kawarthas

Lock 34 sits on an island a step from downtown, with the falls on its lower side. The original flight lock was built between 1882 and 1885, after civic leaders in a town that already had railway links lobbied for a canal route. It was replaced by a single concrete lock in 1964 and, in Parks Canada's words, remains a busy station today. The City calls Fenelon Falls the Jewel of the Kawarthas and points to its downtown, its tourism sector and an active local customer base, with opportunities for retail, restaurants, services and tourism businesses.

The City's downtown market profile describes householders as typically middle-aged rural couples and families, notes that most local consumers put product quality ahead of convenience or price, and finds that out-of-area visitors are more likely to come from Georgina, Whitby or Oshawa than from Toronto. A customer base that values quality expects appointments, records and email to work every time, and a ransomware outage or a lost client file can undo a reputation built on service.

Many owners also split their time between Fenelon Falls and another office or home. Secure remote access, Microsoft 365 set up properly and backups stored in Canada let you reach your files from either place without leaving a door open.

Plan by plan: what suits a Fenelon Falls business

These are starting points based on the kinds of businesses found in and around Fenelon Falls. The assessment confirms the right fit.

Endpoint MDR

Often a good starting point for a small bookkeeping, insurance or design office with a handful of computers. Endpoint covers 24/7 monitoring, after-hours patching, encrypted server backups on Canadian infrastructure with full image and file-level restores, and managed EDR with SOC threat hunting, so one infected laptop is isolated before it spreads.

Core MDR

Worth considering for a trade contractor or property services firm whose schedules, quotes and client emails live in Microsoft 365 or Google Workspace. Core watches those cloud accounts with MDR, analyzes incoming email for threats and adds external threat monitoring. Pair it with the Microsoft 365 backup add-on, stored in Canada, so deleted mail and OneDrive files can be recovered.

Complete MDR

Suited to a clinic, financial office or other business holding sensitive records, or one with a cyber-insurance questionnaire to answer. Complete adds network device monitoring, roaming DNS protection for laptops used at home or at clients' properties, dark web monitoring, advanced reporting and concierge SOC support, along with priority support and guaranteed emergency response times.

Elite MDR

For an established firm that wants its IT fully looked after. Elite includes unlimited day-to-day IT labour (one-time special projects are excluded), unlimited on-site support in Fenelon Falls and the surrounding area, and the widest MDR coverage across endpoints, networks, cloud platforms and users, together with priority care and guaranteed emergency response times.

Compare every feature of the four MDR plans

What support looks like from Peterborough

Most help happens remotely. Call 705-742-2204 during business hours, Monday to Friday from 9 AM to 5 PM Eastern, or submit a ticket in the client portal. Most routine issues are resolved within 2 to 4 hours, and Complete and Elite clients receive priority response under guaranteed SLAs. Monitoring, patching and threat response continue 24/7 outside those hours. When remote support is not enough, a technician visits your Fenelon Falls location. Elite MDR covers on-site visits without limit; on Endpoint, Core and Complete MDR, visits are billed per instance, and prepaid block hours are available if you would rather budget ahead.

How a Fenelon Falls business gets a managed IT quote

Step 1
Request a quote
Send the quote form or call 705-742-2204. Tell us roughly how many people and devices you have, and what is getting in the way today.
Step 2
Assessment
We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works.
Step 3
Recommendation
You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later.
Step 4
Onboarding
We deploy monitoring agents, configure security tools, document your environment and set up your support procedures.

Request a Quote

Frequently Asked Questions

Managed IT questions from Fenelon Falls businesses

Start with the accounts and records that hold client details, access codes and invoices. Multi-factor authentication, a password manager and MDR on your workstations cover the most common ways in. If that information lives in Microsoft 365 or Google Workspace, Core MDR extends protection to those accounts, and Microsoft 365 backup keeps a separate copy in Canada. PIPEDA applies to the personal information you hold.

More for Fenelon Falls businesses

Managed IT in nearby communities

Request a managed IT quote for your Fenelon Falls business

Quotes are based on your people, devices and the plan that fits. Send the form or call 705-742-2204, Monday to Friday, 9 AM to 5 PM Eastern.