Managed IT Company - Peterborough
Managed IT from our downtown King Street office for Peterborough manufacturers, clinics, professional firms and the suppliers behind the city's aerospace, defence and nuclear sectors.
Your managed IT provider should be close enough to walk into. Shaw Computer Systems Inc. has supported businesses since 1983, and since 2019 our office has been at 236 King Street in downtown Peterborough. This is the city our team works from every day.
A managed IT partnership is different from calling someone when a laptop breaks. We take ongoing responsibility for your servers, workstations, Microsoft 365 tenant and security tools, watch them around the clock, patch them after hours and report back through a client portal. You choose one of four MDR plans, and the plan sets how far that responsibility reaches, from endpoint protection up to unlimited labour and on-site visits.
Our plans are built for organizations of 5 to 100 employees, whether you have no IT staff at all or an in-house person who would like a second team behind them.
What Peterborough's sector mix means for your network
The City of Peterborough describes its economy as driven by defence, nuclear, advanced manufacturing, cleantech, education and healthcare. It names BWXT and Westinghouse in nuclear component manufacturing, Rolls Royce, Woodward and ACF Associates in defence, and more than 20 aviation and aerospace businesses at Peterborough Regional Airport. Many smaller local firms sit somewhere in those supply chains. If you supply larger contractors, you may be asked to show how you protect drawings, email and remote access, and documented patching, endpoint detection and log retention stop being optional extras.
Health care is the other anchor. Peterborough Regional Health Centre delivers acute care to more than 300,000 people in the city and surrounding communities, and the clinics, pharmacies and home care providers around it often hold personal health information covered by PHIPA. Trent University, Fleming College and Seneca's School of Aviation add research offices, student services and training firms, and the City is developing the Cleantech Commons research and innovation park with Trent.
Downtown, the Peterborough DBIA reports a shift toward smaller footprints, shared offices and hybrid workspaces, and in 2025 it began a one-year pilot merger with the East Village BIA, joining businesses on both sides of the Otonabee River. Hybrid work means laptops leaving the office, home networks you do not control and files that belong in Microsoft 365 rather than on one desktop. That is where managed EDR, roaming DNS protection and Canadian-hosted Microsoft 365 backup earn their place.
Matching an MDR plan to a Peterborough business
Every plan includes 24/7 monitoring, managed endpoint detection and response, and Canadian cloud backup for servers. The differences are in how far protection extends and how much hands-on work is included.
Endpoint MDR
Often a good starting point for a small downtown office, a retail shop or a trades company with a handful of workstations and one server. You get round-the-clock monitoring, after-hours patching, automated threat isolation, SOC threat hunting and monitored server backups with full image and file-level restores, plus a client portal for tickets and updates.
Core MDR
Worth considering once your team works mainly in Microsoft 365 or Google Workspace, as many accounting, law and consulting offices do. Core adds MDR for those cloud platforms, email threat analysis to catch phishing and invoice fraud, external threat monitoring and continuous vulnerability visibility, so a compromised mailbox is spotted quickly.
Complete MDR
Suited to suppliers in the aerospace, defence and nuclear chains, and to health care providers handling PHIPA records. Complete adds 24/7 monitoring of firewalls, switches and other network devices, managed EDR with network and cloud app detection, roaming DNS protection, dark web monitoring, advanced reporting you can hand to a customer or insurer, and priority support with guaranteed emergency response times.
Elite MDR
For a Peterborough manufacturer or multi-department organization that wants IT fully handled. Elite covers unlimited day-to-day IT labour (one-time special projects excluded) and unlimited on-site support, along with priority care, guaranteed emergency response times and the broadest MDR coverage across endpoints, networks, cloud and users.
Remote first, with King Street close by
Support for Peterborough clients starts remotely: call 705-742-2204 or open a ticket in the client portal, and a technician connects securely to the affected device. Most routine issues are resolved within 2 to 4 hours, and Complete and Elite clients receive priority response backed by guaranteed SLAs. When a problem needs hands on hardware, a technician comes to your site from our downtown office. On-site support is unlimited on Elite MDR. On Endpoint, Core and Complete, each visit is billed per instance, or you can draw on prepaid block hours. Our team is available Monday to Friday, 9 AM to 5 PM Eastern, while monitoring and threat response run 24/7.
How a Peterborough business gets a managed IT quote
- Step 1
Request a quote
Send the quote form or call 705-742-2204. Tell us roughly how many people and devices you have, and what is getting in the way today.
- Step 2
Assessment
We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works.
- Step 3
Recommendation
You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later.
- Step 4
Onboarding
We deploy monitoring agents, configure security tools, document your environment and set up your support procedures.
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Request a managed IT quote for your Peterborough business
Quotes are based on your people, devices and the plan that fits. Send the form or call 705-742-2204, Monday to Friday, 9 AM to 5 PM Eastern.