We supply parts to the aerospace sector near CFB Trenton. Can managed IT help us answer security questionnaires?

Managed IT puts the controls in place and keeps them running: multi-factor authentication, managed endpoint detection and response, verified backups and security training. Complete MDR adds advanced reporting and enhanced threat intelligence, which make it easier to show what is protected. We can also provide documentation of your controls, the same kind cyber insurers ask for.

Our cold storage and processing site runs around the clock. What happens if something fails at night?

Your systems are monitored 24/7 and threats are isolated automatically, whatever the hour. Phone support runs weekdays from 9 AM to 5 PM. For operations that cannot wait, Complete and Elite MDR include priority support and guaranteed emergency response times, and Complete adds monitoring of your network devices.

We have locations in Trenton and Frankford. Do we need separate contracts?

No. One managed plan covers all your locations. Every device reports to the same monitoring platform, your team uses one client portal for tickets, and documentation for each site is kept together. Many multi-site clients start on Core MDR so cloud email and files are protected everywhere.

Is our backup data kept in Canada?

Yes. Server backups in every plan are encrypted, monitored and stored on Canadian infrastructure, with full image and file-level restores. Workstation backup and Microsoft 365 backup are available as add-ons, and Microsoft 365 backups are stored in Canada as well.

What changes the cost of managed IT for a Quinte West business?

The plan you choose, the number of users and devices, how much network equipment needs watching, how many locations you have and how often you expect on-site visits. We do not publish prices because two businesses rarely look the same. Request a quote and we will start with an assessment of your environment.

Bay of Quinte • Managed IT

Managed IT Company - Trenton

Managed IT for Trenton and Quinte West employers, from food processors and aerospace suppliers to waterfront shops, with round-the-clock monitoring and threat response.

Request a Quote Call 705-742-2204

Quinte West is not one downtown but several communities spread across a large municipality, and plenty of local businesses reflect that: a plant near the 401, a storefront in Trenton, a yard or office out in Frankford. Keeping every one of those locations patched, backed up and protected is a job that rarely fits into someone's spare afternoon.

shawcsIT takes on that job as your managed IT partner. We monitor your systems 24/7, handle the routine maintenance, respond to threats as they happen and send a technician to Trenton or anywhere else in the city when the fix has to be done in person. Our four MDR plans let you choose how much of your IT we carry, and there is no long-term lock-in.

Food Processing, Aerospace and Two Downtowns

The City of Quinte West was formed in 1998 from the City of Trenton, the Village of Frankford, Sidney Township and Murray Township, and counted 46,560 residents in the 2021 Census. The city's own profile lists food processing, advanced manufacturing, logistics and aerospace as its economic focus, much of it serving 8 Wing/CFB Trenton, Canada's largest air force base and the city's largest employer. Its list of major employers includes cable makers, cold storage and blast freezing operations, a pharmaceutical distributor and custom food producers.

Those businesses share an IT pattern. Production and warehouse floors run on shared workstations, scanners and network gear that cannot sit idle while an update installs, and a few hours of downtime can mean product that misses a truck. Suppliers to the aerospace and defence side are increasingly asked how they protect their data.

Growth is coming too. The city markets two serviced industrial sites, a 52-acre property off Carrying Place Road and land in the North Murray Industrial Park, both with direct Highway 401 access. Quinte West also has two downtown cores and the 375-slip Trent Port Marina, so retail and hospitality businesses face a busy boating season and quieter winters.

Which MDR Plan Fits a Quinte West Business

Think about where your risk sits: on a few office PCs, in your cloud email, on the plant network, or across all of it.

Endpoint MDR

Often a good starting point for a Trenton or Frankford shop, contractor or office with a server and a few workstations. It covers 24/7 monitoring, proactive patching done after hours, secure remote support, encrypted and monitored server backups stored in Canada, and managed endpoint detection that isolates threats automatically, plus SOC threat hunting.

Core MDR

Worth considering for a multi-location business that runs on Microsoft 365 or Google Workspace, such as a retailer with stores in both downtowns. Core adds detection and response for those cloud platforms, email threat analysis and external threat monitoring, so a phishing message aimed at one location does not spread to the rest.

Complete MDR

A sensible choice for food processors, cold storage operators and aerospace suppliers where the network itself keeps production moving. Complete monitors switches, firewalls and other network devices around the clock, adds roaming DNS protection, dark web monitoring and advanced reporting, and gives you guaranteed emergency response times when a line goes down.

Elite MDR

For Quinte West employers that would rather not staff IT internally. Elite bundles unlimited day-to-day IT labour (one-time special projects excluded) and unlimited on-site support with priority care, guaranteed emergency response times and the widest MDR coverage across endpoints, networks, cloud platforms and users.

Compare every feature of the four MDR plans

Getting Help in Trenton, Frankford and Batawa

Support starts remotely. Call 705-742-2204, Monday to Friday from 9 AM to 5 PM Eastern, or log a ticket in the client portal any time; a technician connects securely and works the problem while you carry on. Most routine issues are resolved within 2 to 4 hours, and Complete and Elite clients have priority response with guaranteed SLAs.

If a repair needs hands on equipment, we dispatch a technician to your site, whether that is an office in Trenton, a plant by the 401 or a business in Frankford or Batawa. On-site support is unlimited on Elite MDR. Endpoint, Core and Complete clients are billed per visit, and prepaid block hours are available.

How a Trenton business gets a managed IT quote

Step 1
Request a quote
Send the quote form or call 705-742-2204. Tell us roughly how many people and devices you have, and what is getting in the way today.
Step 2
Assessment
We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works.
Step 3
Recommendation
You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later.
Step 4
Onboarding
We deploy monitoring agents, configure security tools, document your environment and set up your support procedures.

Request a Quote

Frequently Asked Questions

Managed IT questions from Trenton businesses

More for Trenton businesses

Managed IT in nearby communities

Request a managed IT quote for your Trenton business

Quotes are based on your people, devices and the plan that fits. Send the form or call 705-742-2204, Monday to Friday, 9 AM to 5 PM Eastern.