Our business is in the Brock Road industrial area. Can one plan cover the office and the warehouse floor?

Yes. One plan can cover the office PCs, the server, and the workstations and network equipment out on the floor. Complete and Elite MDR monitor firewalls, switches and other network devices 24/7, which helps when a dropped connection would hold up shipping or scanning. If cabling or hardware has to be replaced, a technician comes on-site.

Several of our staff work from home in Seaton. Are their laptops still protected?

Yes. Endpoint detection and response protects each managed laptop wherever it is used, and patches still arrive outside the office. Complete and Elite add roaming DNS protection that blocks harmful sites on any network, while Endpoint and Core clients can add DNS filtering. MyRemoteIT secure remote access gives home-based staff a safe route to office systems.

Why don't you list a price for managed IT in Pickering?

Because the right figure depends on what you have: the people and devices to support, servers and network gear, cloud platforms, add-ons like workstation backup or password management, and any client, insurer or PHIPA requirements. A flat price would either overcharge a small office or miss what a complex one needs. Request a quote, and we will assess your environment first.

Durham Region • Managed IT

Managed IT Company - Pickering

Managed IT for Pickering energy-sector suppliers, Brock Road industrial firms and health and hospitality businesses, with MDR security, 24/7 monitoring and on-site help when it counts.

Request a Quote Call 905-430-0131

Energy shapes Pickering's economy more than most. The City's economic development strategy found utilities employment concentrated at more than 17 times the national level, and the Province is supporting Ontario Power Generation's next steps toward refurbishing the Pickering Nuclear Generating Station B units. The City's community profile lists engineering, technology and multi-trade firms already working in the local energy sector, and suppliers in that field are often asked by clients how they protect information.

shawcsIT gives Pickering businesses of 5 to 100 employees a managed IT partner: four MDR plans, 24/7 monitoring and threat response, backups stored in Canada and a dedicated Durham Region phone line. There is no long-term contract to lock you in, and you can start on Endpoint MDR and move up whenever your clients or insurer expect more.

From the Nuclear Supply Chain to Durham Live

The City's 2025 to 2026 community profile names energy, advanced manufacturing, logistics and information technology as key industry sectors, and describes the area south of Highway 401 along Brock Road as Pickering's industrial hub. The economic development strategy also identifies the Brock Industrial Park and the Whites Road Prestige Business Park as available employment land, alongside the 800-acre Innovation Corridor on Highway 407.

For an industrial or energy-sector supplier, that usually means engineering workstations with large project files, a file server several teams depend on, and clients who send questionnaires about MFA, patching and backups before awarding work. Controls that are already in place and documented make those questionnaires much faster to answer.

Health care is growing too. Lakeridge Health's Jerry Coughlan Health and Wellness Centre offers day surgery, diagnostic and laboratory tests, an urgent care clinic and physicians' offices, and the Province has announced a post-acute rehabilitation centre for Pickering. Medical practices holding patient records fall under PHIPA. At the other end of the spectrum, Durham Live is a 240-acre entertainment hub where the Pickering Casino Resort opened in 2021, and hospitality and event businesses there run on payment systems and guest networks.

Choosing an MDR Plan for a Pickering Business

Every plan includes round-the-clock monitoring and managed detection and response. What changes is how far that protection reaches and how much hands-on work comes with it.

Endpoint MDR

A small contractor, a City Centre retailer or a professional office with straightforward needs can often start here. Servers and workstations are monitored 24/7 and patched after hours, server backups are encrypted, monitored and stored in Canada, and endpoint detection and response isolates threats automatically, backed by proactive SOC threat hunting and secure log retention.

Core MDR

Consulting and engineering teams that share drawings and reports through Microsoft 365 or Google Workspace should consider Core. It brings MDR coverage to those cloud accounts, adds email threat analysis and external threat monitoring, and keeps vulnerability visibility continuous, so weak points are found between reviews instead of after an incident.

Complete MDR

Energy-sector suppliers, health practices under PHIPA and firms whose cyber insurer asks detailed questions often find Complete the better match. It adds 24/7 network device monitoring, roaming DNS protection, enhanced threat intelligence with dark web monitoring, advanced reporting that helps when clients ask for evidence, and priority support with guaranteed emergency response times.

Elite MDR

An industrial operation on Brock Road or a growing firm with several departments may want Elite, which includes unlimited labour for day-to-day IT (one-time special projects excluded) and unlimited on-site support. It is the most complete MDR coverage we offer, spanning endpoints, networks, cloud platforms and users, with priority care and guaranteed emergency response.

Compare every feature of the four MDR plans

What Support Looks Like in Pickering

Support starts remotely. Call the Durham Region line at 905-430-0131 or log a ticket in the client portal between 9 AM and 5 PM Eastern, Monday to Friday, and a technician connects securely to the affected device. Most routine issues are resolved within 2 to 4 hours, and Complete and Elite clients receive priority response under guaranteed SLAs.

If the fix needs someone on-site, such as replacing a failed firewall or installing a server, a technician comes to your Pickering location. That is unlimited on Elite MDR. Endpoint, Core and Complete clients are billed per on-site instance, or can buy block hours in advance.

How a Pickering business gets a managed IT quote

Step 1
Request a quote
Send the quote form or call 905-430-0131. Tell us roughly how many people and devices you have, and what is getting in the way today.
Step 2
Assessment
We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works.
Step 3
Recommendation
You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later.
Step 4
Onboarding
We deploy monitoring agents, configure security tools, document your environment and set up your support procedures.

Request a Quote

Frequently Asked Questions

Managed IT questions from Pickering businesses

We can help you put in place and document the controls clients and insurers most often ask about: multi-factor authentication, endpoint protection, backup verification and security training. Complete MDR adds network monitoring, enhanced threat intelligence and advanced reporting. Contract requirements differ, so we review yours during the assessment and tell you clearly which ones our plans cover and which need other measures.

PHIPA applies to health information custodians, so patient records need protection whether they sit on a server or in the cloud. We monitor and patch every device, run managed endpoint detection and response, keep encrypted backups on Canadian servers and document the environment. Microsoft 365 backup can be added for email and shared files, and Complete MDR is worth considering for its reporting and priority response.

More for Pickering businesses

Managed IT in nearby communities

Request a managed IT quote for your Pickering business

Quotes are based on your people, devices and the plan that fits. Send the form or call 905-430-0131, Monday to Friday, 9 AM to 5 PM Eastern.