My construction crew uses laptops and tablets on job sites around Napanee. Can those be managed too?

Yes. Our monitoring agents report from wherever the device has an internet connection, so laptops in trucks get the same patching and endpoint detection and response as office machines. Complete MDR adds roaming DNS protection, which filters dangerous sites even off your office network. Workstation cloud backup is available as an add-on for files kept on laptops.

We are a small law or accounting office in Napanee. How do you protect client files?

Start with multi-factor authentication, managed endpoint protection, monitored backups and security training. Core MDR adds email threat analysis and protection for Microsoft 365 or Google Workspace, where most client files now live. Microsoft 365 backup, stored in Canada, is available as an add-on, and PIPEDA applies to every business handling personal information.

Can you work with the IT person we already have at our Napanee plant?

Yes. Co-managed IT is one of our services. We work alongside an in-house IT person or team, taking on monitoring, security tools, patching or overflow work while your staff focus on the plant's own systems. We agree on who handles what during onboarding.

Our cyber insurer wants proof of security controls. Can you help?

Insurers most often ask about multi-factor authentication, endpoint protection, verified backups and security training. Our plans cover those controls, and we can provide documentation for your application. When an insurer sets stricter requirements, Complete MDR is worth a look for its enhanced threat intelligence and advanced reporting.

How is a managed IT quote put together for a Greater Napanee business?

It depends on the plan, your number of users and devices, servers and cloud services, network equipment, how many locations or job sites you support and how often you need someone on-site. We gather that in an assessment of your environment, then recommend a plan. Request a quote to begin.

Bay of Quinte • Managed IT

Managed IT Company - Napanee

Managed IT for the construction firms, professional offices, health providers and manufacturers that make Napanee the commercial centre of Lennox and Addington.

Request a Quote Call 705-742-2204

Ask a Napanee contractor, law office or parts supplier who looks after their computers and you will often hear a name, a nephew or a shrug. That works until a laptop is stolen from a truck, a server drive fails, or an email account starts sending invoices nobody wrote.

A managed IT partner replaces that guesswork with a plan. shawcsIT monitors your devices and cloud accounts 24/7, keeps them patched, backs up your servers to Canadian infrastructure and responds to threats through a managed detection and response service. We have done this kind of work since 1983, mostly for businesses with 5 to 100 employees, and we offer four plans so you pay for the coverage your Greater Napanee business actually uses.

Between Kingston and Belleville: Napanee's Business Mix

Greater Napanee stretches from the Bay of Quinte shoreline north to Roblin, and its urban centre houses both the Town and the County of Lennox and Addington administration offices. An economic development analysis prepared for the County calls it the traditional commercial centre of Lennox and Addington, with more than 1,400 business establishments, including over 150 construction firms, over 100 professional services firms and about 95 health care and social assistance establishments. Goodyear is the area's largest manufacturer, and the Lennox and Addington County General Hospital is a significant employer.

That mix creates specific IT demands. Construction firms work from trucks and job sites, so laptops, tablets and phones need protection wherever they go, and estimates and drawings need to be backed up. Legal, accounting and engineering offices hold confidential client files. Health care providers fall under PHIPA. Manufacturers and their suppliers depend on networks that keep machines and shipping moving.

The Town promotes its direct Highway 401 access, fibre-optic networks and shovel-ready land, and has adopted an Investment Attraction Strategy aimed at new industrial growth. Greater Napanee also has two fully serviced business parks.

Picking the Right Coverage in Greater Napanee

All four plans share the same foundation of monitoring, patching and managed detection and response. What changes is the reach and the labour included.

Endpoint MDR

Often a good starting point for a small Napanee contractor, shop or office whose IT is mostly laptops, desktops and a server. It brings 24/7 monitoring, after-hours patching, secure remote support, a client portal, encrypted server backups with full image and file-level restores, and endpoint detection and response that isolates infected devices automatically.

Core MDR

Worth considering for law, accounting and engineering offices whose client files and email sit in Microsoft 365 or Google Workspace. Core adds detection and response for those platforms, email threat analysis, external threat monitoring and continuous vulnerability visibility, which matter when a single spoofed payment request could do serious harm to a client relationship.

Complete MDR

A good match for manufacturers, parts suppliers and health care providers, where the network is critical or regulations apply. Complete watches network devices 24/7, adds roaming DNS protection for crews and staff off-site, dark web monitoring and tailored analytics, and gives you priority support with guaranteed emergency response times.

Elite MDR

Suited to a Greater Napanee employer that wants a complete outsourced IT department. Elite includes unlimited labour for everyday IT operations (one-time special projects excluded), unlimited on-site support and priority care with guaranteed emergency response times, plus MDR across endpoints, networks, cloud platforms and users.

Compare every feature of the four MDR plans

Support for Napanee Offices, Plants and Job Sites

Phone 705-742-2204 on weekdays from 9 AM to 5 PM Eastern, or open a ticket in the client portal. A technician connects to the device remotely, which is how most problems are fixed, and most routine issues are resolved within 2 to 4 hours. Monitoring and threat response never stop, and Complete and Elite clients have priority response with guaranteed SLAs.

Some jobs need a technician on site, like replacing a firewall at a plant in one of the business parks or setting up a new downtown office. Elite MDR includes unlimited on-site support. On Endpoint, Core and Complete, on-site visits are billed per instance, and prepaid block hours can be added.

How a Napanee business gets a managed IT quote

Step 1
Request a quote
Send the quote form or call 705-742-2204. Tell us roughly how many people and devices you have, and what is getting in the way today.
Step 2
Assessment
We review your hardware, software, network, security and business goals, so the quote reflects how your business actually works.
Step 3
Recommendation
You get the plan and any add-ons that fit your needs and budget. You can start with Endpoint MDR and upgrade later.
Step 4
Onboarding
We deploy monitoring agents, configure security tools, document your environment and set up your support procedures.

Request a Quote

Frequently Asked Questions

Managed IT questions from Napanee businesses

More for Napanee businesses

Managed IT in nearby communities

Request a managed IT quote for your Napanee business

Quotes are based on your people, devices and the plan that fits. Send the form or call 705-742-2204, Monday to Friday, 9 AM to 5 PM Eastern.